Troubleshooting

First, check your Spam/Junk folder to ensure the account verification email was not inadvertently marked as Spam. Some email providers will send EDGE messages to the Spam/Junk folder.

If this does not resolve the issue, check that your email address is spelled correctly in the user list sent to the EDGE team. If you cannot do this personally, contact your instructor and have him or her verify the email is spelled correctly.

If you still did not receive the EDGE account verification email, contact us using this form.

Make sure your email address and password do not contain any misspellings. The email address must exactly match the one used to create the account. Also check that caps lock is not on; passwords are case sensitive.

If this does not fix the issue, reset your password using the Forgot Password link found on the Log in page.

If you still cannot sign in to frs1.cesiedgetraining.com, contact us using this form.

If the location dropdown is empty, try clicking the Refresh button. If the refresh does not yield any results, make sure you are connected to the Internet. If using a wired connection, check that the Ethernet cable connection to your PC is plugged in.

If connected to the Internet, check that your virus scanner and firewall (e.g., McAfee) are not blocking network access to the EDGE Launcher. You may need to contact your IT representative to confirm this.

If the problem persists, contact us using this form.

Make sure your email address and password do not contain any misspellings. The email address must exactly match the one used to create the account. Also check that caps lock is not on; passwords are case sensitive.

If you can sign in to the website but not through the EDGE Launcher, check that the authentication server selected in the drop-down box reads “Internet Server @ CESI HQ”

If you still cannot sign in to the EDGE Launcher, contact us using this form.

Sessions will only be available during the scheduled time period. First, click the Refresh button to refresh the list.

If the refresh does not yield any results, make sure you are connected to the Internet. If using a wired connection, check that the Ethernet cable connection to your PC is plugged in.

If connected to the Internet, check that your virus scanner and firewall (e.g., McAfee) are not blocking network access to the EDGE Launcher. You may need to contact your IT representative to confirm this.

If you still cannot see your session, contact us using this form.

Check or have your IT representative check to see if UDP ports 7777-7790 and 8777-8790 are open. If these ports are not open,  you will not be able to enter the EDGE training session.

If the ports are open, check that your virus scanner and firewall (e.g., McAfee) are not blocking network access to the EDGE Launcher. You may need to contact your IT representative to confirm this.

If you still cannot join your session, contact us using this form.

Check or have your IT representative check to see if Ports 8777-8790 are open. If these ports are not open then you will not be able to hear headset audio.

Also, ensure the headset was plugged in before starting the EDGE Client. If you plugged in your headset after starting the EDGE Client, exit to Windows and restart the EDGE Client with the headset plugged in.

If you still cannot get your headset working, contact us using this form.